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Reference: MAY20261412
Expiry date: 21:00, Fri, 29th May 2026
Location: Surbiton
Salary: Competitive
40 hours per week over 5 days
Monday to Friday with Saturdays on a rota
Salary – Competitive plus pension and company benefits
Job Overview
We have a great opportunity for a Supervisor who is passionate about providing the highest levels of customer service to join and help lead the team at our Brewers Decorator Centre in Surbiton.
Our Surbiton branch features a home design showroom, within which our customers can choose from an impressive choice of trade and designer paints, a huge selection of wallpapers and all the decorating tools, materials and equipment they need whether they be a professional trades person or a keen home décor enthusiast. Our friendly and experienced team are always on hand to give product advice to seasoned trades people and novice DIYers alike so if you are interested in learning more about our industry, this would be a great place to start.
The branch opening hours are Monday to Friday 7am – 5pm and Saturday 8am – 5pm.
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
Key Responsibilities
- Assist the Branch Manager with developing sales as well as running the sales, warehouse and buying teams
- Plan and agree sales forecasts with the Branch Manager in line with Company targets
- Provide exceptional service to customers to deliver upon our reputation for quality Brewers service
- Develop sales of the Company product range including wallpaper, soft furnishings, paint and fabric
- Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
- Assist in the display and merchandising of products, to capitalise on trends and make in-demand stock accessible
- Assisting with stock maintenance in the branch and branches within the region
- Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
- Allocate work to the team, keeping them motivated and driven
- Ensure orders and enquiries are dealt with and followed up on promptly
- Act as a Key Holder for the branch when required
Requirements for Success
- Have experience of developing others, supervising in retail, or managing a team
- Be enthusiastic and proactive about selling and be able to inspire staff to achieve high levels of customer service
- Understand our focus on customer service and other Brewers values
- Have the ability to positively represent the Company to a wide range of customers
- Be able to work on your own initiative
Desired Profile
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
- Relevant experience in a similar environment
- Approachable, possessing an open and friendly personality – happy to help both customers and colleagues
- Enjoys working and supporting a team, but can be relied upon to work as an individual
- Keen to learn, develop skills, and progress within our industry
- Willing to attend training to become a Fire Marshall and/or First Aider if required
Benefits
- Competitive salary
- 33 days holiday, including an allowance for selected bank holidays (increasing with service)
- Free life assurance
- 5% of your salary employer contribution to the pension plan (subject to employee contributions)
- Stream – a money management app that gives you access to a percentage of your pay as you earn it
- Employee Assistance Programme – accessible to colleagues, partner/spouse and dependents
- Virtual GP service for yourself and any dependent children to be able to access unlimited medical advice when you need it
- Medicash – an optional funded scheme where you can claim money back for routine healthcare treatments
- Brewers Colleague discounts giving you huge savings on home improvements
- Discounts and rewards with selected partners – major high street brands, supermarkets etc
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
- Staff uniform and uniform cleaning tax relief
- Comprehensive Induction Programme and ongoing development
- After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity/Paternity pay and a chance to use our Holiday Homes in Cornwall or the Lake District
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