Head of Delegated Operations City of London – Hybrid
Lead the operational framework for all delegated authority business across the syndicate. Oversee bordereaux management, data quality controls, and reporting accuracy. Governance & Compliance Ensure compliance with Lloyd’s Minimum Standards, FCA requirements, and internal risk frameworks. Partner with Compliance and Risk functions to manage regulatory obligations and remediation activities. Lead operational change projects related to delegated authority platforms, data management, and process transformation. Monitor KPIs, SLAs, and operational performance metrics. Work closely with underwriting teams to support business growth while maintaining operational integrity. Collaborate with Finance and Actuarial teams to ensure accurate premium, claims, and exposure reporting. Manage resource planning, succession planning, and team capability development.
Deep understanding of regulatory and compliance requirements impacting delegated business. Proven track record of operational transformation and process improvement. Experience working with delegated authority systems and data platforms….