Job Reference: REQ00000020028 | Posted: 20/05/2026 | Closing: 08/06/2026 | Location: Carlisle | Salary: £34,434 to £35,412 per annum | Contract: Temporary (12 months) | Hours: 37 per week
About this opportunity
An exciting opportunity has arisen to join Cumberland Council’s Housing Options and Homelessness Service as a Homeless Officer within the Carlisle locality.
This is an exciting time to join the service as we continue to develop and transform homelessness services across Cumberland, with a strong focus on prevention, partnership working and improving outcomes for residents.
We are looking for motivated, resilient and customer-focused individuals who are passionate about preventing homelessness and supporting vulnerable households.
Key Responsibilities
- Providing housing advice and homelessness casework in line with homelessness legislation and statutory duties
- Managing homelessness applications and assessments
- Developing and reviewing Personalised Housing Plans
- Supporting customers to access accommodation and sustain housing
- Working collaboratively with partner agencies including supported housing providers, health services and voluntary organisations
- Supporting households with complex needs and safeguarding concerns
- Contributing to the Council’s wider homelessness prevention and temporary accommodation priorities
Qualifications and Experience
- Experience of working within housing, homelessness, support services or a related field
- Strong communication, organisational and problem‑solving skills
- Ability to manage a busy and demanding caseload
- Compassionate and professional approach when working with vulnerable customers
- Knowledge of homelessness legislation and housing practice (desirable)
Benefits
We offer a supportive team environment, opportunities for training and development and the chance to contribute to service improvement work across Cumberland.
Guaranteed Interviews and Equality
Guaranteed interviews are offered to applicants who:
- Consider themselves disabled as defined by the Equality Act 2010
- Are in care or have left care and are aged 24 or under
- Identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets)
Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and encourage applications from individuals of all backgrounds. We are a proud Disability Confident Leader and an Age Friendly Employer.
For reasonable adjustments to the recruitment process, please email Resourcing@Cumberland.gov.uk.
Contact
For more information about the role or to arrange an informal chat, please contact Tammie Rhodes by email at Tammie.Rhodes@cumberland.gov.uk.
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