At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.
As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.
Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.
Why Choose Corsearch?
- Innovative Solutions: We combine cutting‑edge technology with expert judgment to deliver market‑leading services in trademark clearance, brand protection, and anti‑counterfeiting.
- Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune’s Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
- Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you will be joining an inclusive environment where diverse perspectives thrive.
- Mission‑Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.
The Role
We are looking for a hands‑on, technically‑minded Customer Success Systems Architect to take full ownership of our Planhat environment. Our current setup needs a total overhaul to fix data integrity issues and streamline operations for 900+ users. This is not a generalist success role; we need a system builder who understands back‑end architecture, data flows, and complex integrations. You will transform our CS platform from a data dump into a high‑performance engine that delivers actionable insights and operational excellence across the entire post‑sales journey.
Responsibilities and Duties
Plan Architecture & Advanced Administration
- System Ownership: Serve as the primary product owner for Planhat, responsible for stability, accuracy, and scalability.
- Backend Configuration: Build and maintain backend settings, including API integrations, data feeds, custom fields, user roles, and complex automation rules.
- Workflow Design: Build and optimize playbooks and rules of engagement that reduce manual work and eliminate the team’s dependency on offline spreadsheets.
- Actionable Reporting: Implement a new health‑score logic and build dashboards that turn raw data into specific actions for the CS team.
Data Integrity & SFDC Alignment
- System Cleanup: Lead the initiative to audit existing structures and enforce strict data standards.
- Cross‑Functional Sync: Work closely with RevOps and Finance to ensure Planhat and Salesforce (SFDC) sync seamlessly in real time.
- Proactive Health Monitoring: Establish automated processes to monitor data health and resolve gaps before they impact reporting.
Project Leadership & Autonomy
- End‑to‑End Delivery: Drive projects from definition to execution, building backend logic, automating processes, and training end users.
- Independent Execution: Work with minimal supervision, providing solutions and updates without waiting for a checklist of tasks.
- Documentation: Create and maintain the source‑of‑truth documentation for all system processes and playbooks.
Essential Technical Skills
- Platform Expertise: Proven experience as a power user or admin in Planhat (strongly preferred) or Gainsight/ChurnZero. You must understand backend configuration, not just front‑end navigation.
- Excel Mastery: You are a power user of Excel, highly proficient in VLOOKUPs, Pivot Tables, and complex formulas (expect a live assessment).
- CRM Knowledge: Solid experience with Salesforce (SFDC) and how it integrates with CS platforms.
- Data Literacy: A deep understanding of data attribution, relational databases, and (ideally) basic SQL.
Essential Professional Skills
- Extreme Autonomy: Proven track record of driving complex projects to completion without hand‑holding.
- Critical Thinking: You analyze why a process exists and how to make it 10x more efficient.
- SaaS Background: Experience in a post‑sale SaaS environment is crucial to ensure the processes you build are real‑world ready.
Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an impact.
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