Scotphone – Unified Communications Engineer

Job Title: Unified Communications Engineer Overview We are looking for a dependable, driven, and hard-working Unified Communications Engineer to join our growing team. This is a dynamic hybrid role combining desk-based support with hands-on field work across Central Scotland. The successful candidate will play a key role in delivering high-quality support, installations, and maintenance services across a range of telephony, networking, and unified communications systems . This position is ideal for someone with a strong work ethic, a positive attitude, and the determination to continuously develop their skills within a fast-evolving industry. Key Responsibilities Deliver 1st, 2nd, and 3rd line technical support across telephony and networking environments Install, configure, and maintain iPECS Cloud and on-premise PBX systems Deploy and support 4G/5G connectivity solutions , including cellular routers (e.g., Teltonika) Design, install, and troubleshoot enterprise Wi-Fi solutions (Ubiquiti UniFi & TP-Link Omada) Carry out structured cabling installations (CAT5/CAT6) and maintain tidy comms cabinets Conduct site surveys , system design, and implementation of communication solutions Configure value-added services such as IVR, voicemail, call recording, and auto-attendants Provide on-site and remote fault diagnosis and repair , ensuring SLA compliance Support and manage Mobile Device Management (MDM) platforms (e.g., Miradore) Assist with moves, adds, and changes for customer systems Maintain stock, test equipment, and produce reports to support service delivery Collaborate internally using tools such as ClickUp to manage projects and workloads Skills & Experience Proven experience with: iPECS telephony platforms (Cloud & On-Prem) Ubiquiti UniFi and TP-Link Omada networking solutions Strong fault-finding abilities across: PSTN, ISDN, SIP, and mobile data connections (4G/5G) Excellent customer-facing communication skills A proactive approach to problem-solving with attention to detail Full UK Driving Licence (essential) What We’re Looking For We’re seeking someone who is: Dependable and reliable – someone we can count on to deliver consistently high standards Hard-working with a strong work mentality – willing to go the extra mile to get the job done Determined and motivated – eager to learn, develop, and grow within the role A team player , comfortable working within a small company environment Flexible and willing to travel regularly for field-based work Role Details Location: Hybrid – Livingston (EH54 7DE) & customer sites across Central Scotland Hours: Monday to Friday, 8:30 AM – 5:00 PM Job Type: Full-time Salary: TBC What’s Included Company van for fieldwork and site visits High-spec laptop for remote support and configuration Company mobile phone 29 days holiday per year Company pension scheme On-site parking at Livingston office Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.41bf1e1f-b16b-4260-a40a-17c77a06fd15…