Manufacturing engineer / Customer Service

This is a hybrid role combining manufacturing engineer and customer service. The ideal candidate will be responsible for assembling the products and supporting customers – from pre-sales consultation to after-sales technical assistance., Manufacturing Assembly & Testing

Manufacturing Assembly & Testing

• Perform light assembly of PCB and mechanics
• Assist in product testing and quality checks to ensure performance standards are met
• Use basic test equipment (e.g. multimeter, signal generator, spectrum analyser) to verify functionality
• Support fault finding and troubleshooting of electronic units
• Record test results and maintain accurate documentation
• Work closely with engineering team to understand product design and improvements

Customer Service

• Respond to customer inquiries via email, phone, WhatsApp, and online platforms
• Provide timely and professional support to global clients
• Handle order updates, delivery tracking, and general customer issues
• Maintain strong customer relationships and ensure high satisfaction

Technical Support

• Provide basic troubleshooting and remote support for equipment
• Assist customers with installation guidance and product setup
• Coordinate with engineering team for complex technical issues

Qualifications

• Degree or background in Electronics, Telecommunications, Broadcast Engineering, or related field
• Strong communication skills in English (additional languages like Spanish are a plus)
• Ability to explain technical concepts in a simple way
• Customer-focused mindset with problem-solving skills
• Familiarity with using test instruments (e.g. multimeter, oscilloscope, RF test equipment) is highly desirable
• Hands-on mindset with willingness to learn product assembly and testing processes

Benefits & Growth

• Opportunity to grow into a Technical Specialist or product manager role
• Training in broadcast technology and RF systems
• Flexible working environment
• Competitive salary and performance-based incentives
• Sponsor visa after 12 months

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