38.75 hrs per week; Mon 13:15-21:45; Tue-Fri 09:00-17:30; Sat 09:00-17:30
About The Role
As a Department Manager at Victoria’s Secret you’ll be a key part of the management team, ensuring the store’s success and inspiring the team to meet targets and create the best customer experience.
Job Description
- Customer Experience – deliver exceptional service from product guidance to till assistance.
- Lead by Example – energise the team, ensure all shift needs are met, uphold brand standards, and deliver a personalised experience.
- Store Targets – support wider management in achieving KPIs, driving sales growth and profitability.
- Store Standards – maintain front‑and‑back standards, manage deliveries, stock replenishment, loss prevention and health & safety.
- Visual Standards – execute brand visual standards with support from the Visual Team.
- Active Listening – cultivate a platform for team ideas and feedback; your voice counts.
- Store Operations – handle opening and closing activities, key holder duties, and daily operations.
- New Product Launches – support floor set moves, audits, and training for new product launches.
About You
- Previous retail management experience in a fast‑paced store, demonstrating ability to exceed sales targets and KPIs.
- Strong team‑management skills to deliver objectives and drive performance.
- Passion for retail and commitment to creating unique customer experiences.
- Excellent customer service skills, product knowledge, and eagerness to learn through training programmes.
- Purpose‑driven leadership, engaging team with shared enthusiasm for the brand.
- Relationship building – valued interactions with customers, team, and wider business teams.
- Collaboration – develop and support team towards shared brand enthusiasm.
- Team player – flexible, supportive, contributing to a positive environment.
- Energy for busy environments – multitasking, problem‑solving, and collaboration.
About Us
Victoria’s Secret UK & IRE is a joint venture between Victoria’s Secret & Co. and Next plc, delivering iconic lingerie, seamless service, and brand storytelling across stores and digital platforms. We celebrate individuality and create an inclusive workplace.
About The Team
- Flexible working schedules.
- 25 % off a wide selection of styles at Victoria’s Secret, Next, Gap in‑store.
- Exclusive offers from over 3,500 retailers via Reward Gateway.
- Incentives and competitions.
- Access to free financial, health and wellbeing services, including 24/7 digital GP.
- Learning and development opportunities, on‑the‑job training.
- Core benefits: pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. If you need support with your application due to a disability or long‑term condition, please email UKHR@victoriassecret.co.uk (include ‘Workplace Adjustments’ in the subject line).
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