Till Manager

Job Title:

Till Manager

Location:

Boundary Outlet – Walsall

Hours:

40 hours a week working 5 days out of 7

About Us

Boundary Outlet is a dynamic retail destination offering top-quality brands at great prices. We pride ourselves on delivering an exceptional shopping experience to our customers and maintaining a friendly, supportive working environment for our team.

Role Overview

As a Till Manager, you will lead the front-end operation and play a key role in delivering an efficient, friendly and professional checkout experience. You will oversee the day-to-day running of the till area, support and coach the till team, and ensure high standards of service, accuracy and presentation are maintained at all times.

Key Responsibilities

• Lead, support and motivate the till team to deliver excellent customer service.
• Oversee the day-to-day operation of the till area and ensure smooth front-end trading.
• Monitor customer flow and manage queues effectively during busy periods.
• Ensure all transactions are processed accurately, including cash and card payments.
• Take responsibility for till balancing, cash handling and reconciliation procedures.
• Support with training, coaching and development of till colleagues.
• Handle customer queries and escalations in a professional and helpful manner.
• Maintain a tidy, organised and welcoming checkout area.
• Ensure compliance with company policies, security procedures and health and safety standards.
• Work closely with store management and other departments to support the wider store operation.

What We’re Looking For

• A positive and enthusiastic approach to customer service and team leadership.
• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• The ability to stay calm, accurate and professional under pressure.
• A hands‑on team player who can adapt to a fast‑paced retail environment.
• Previous experience in a retail supervisory or management role is desirable.
• Experience with till operations, cash handling and team supervision would be an advantage.

The Perks

• Company Pension Scheme
• Employee Assistance Programme
• Long Service Awards
• Store Discount
• Free Parking
• Subsidised Meals
• Learning & Development Training

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