Senior Support Engineer

Responsibilities

• Perform hands‑on maintenance to ensure critical systems remain operational.
• Monitor systems to ensure maximum availability.
• Support the wider development team in working through critical issues and remediate them.
• Identify technical risks or opportunities and proactively develop plans to mitigate and realise them.
• Maintain accurate documentation, including a record of issues and faults along with solutions.
• Implement DevOps and/or SRE best practices as required on relevant systems.
• Support and debug complex live operational systems, including monitoring logs through tools such as Splunk or the ELK stack.

Qualifications

• Ability to proactively manage own tasking and react to higher‑priority tasks.
• Experience with Linux server administration.
• Experience with technologies such as Apache NiFi, MinIO, and AWS S3.
• Experience managing and patching Java and Python applications.
• Experience with containerisation technologies such as Docker, Podman, and deployment technologies such as Kubernetes and OpenShift.
• Highest level of UK Government clearance required.

Benefits

• Optional compressed working schedule with every other Friday off.
• Private health care, career‑development opportunities and performance bonuses.

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