As our Volunteer Experience Coordinator, you’ll be at the heart of volunteering across the Hinton Portfolio, ensuring every volunteer feels welcomed, supported and valued throughout their journey with us. You’ll lead on the day-to-day coordination of volunteering, helping to create positive, inclusive and rewarding experiences that enable people to contribute their time, skills and passion to caring for our special places.
As part of the Visitor Operations & Experience team, you’ll work across the portfolio to support volunteers and help deliver great experiences for our visitors. It’s a collaborative, fast-paced environment where you’ll have the opportunity to make a real difference to both the volunteer and visitor experience every day.
The role is expected to work across several different properties across Hampshire and West Sussex so you will need to be willing and able to travel.
What it’s like to work here
The Hinton Portfolio includes Hinton Ampner, Uppark House and Garden, Winchester City Mill, and Ludshott and Selborne Commons; a diverse collection of special places cared for by passionate staff and volunteers.
Reporting to the Visitor Operations & Experience Manager, you’ll work across departments to support volunteer recruitment, onboarding, training, recognition and communications. You’ll be the key link between National Trust volunteering standards and local delivery, helping teams build thriving volunteer communities that support both our visitor offer and conservation ambitions. Alongside managing volunteer systems, events and administration, you’ll play an important role in ensuring our houses remain open and welcoming by helping develop and sustain a strong volunteer workforce.
What you’ll be doing
You’ll lead the day-to-day coordination of volunteering across the Hinton Portfolio, ensuring volunteers are recruited, supported and equipped to deliver an excellent experience for our visitors. Working closely with volunteer managers and teams across our places, you’ll help build a positive and inclusive volunteer culture while ensuring our volunteer programmes run smoothly and effectively.
A key part of the role will be leading the daily operation that enables a consistent visitor offer within Hinton Ampner and Uppark houses. You’ll coordinate volunteer and staff resources, lead for house opening and front-of-house delivery, oversee volunteer communications and events, and use data and insight to continually improve both the volunteer and visitor experience.
You’ll also champion the volunteer voice, gathering feedback and acting on insights to continually improve experiences. Whether organising portfolio-wide volunteer celebrations, producing newsletters, supporting managers with recruitment, or working with colleagues to remove barriers and create more inclusive opportunities, you’ll help ensure volunteering remains rewarding, impactful and welcoming for everyone.
You can view the full role profile for this role in the document attached. You don’t need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Summary
As our Volunteer Experience Coordinator, you’ll be at the heart of volunteering across the Hinton Portfolio, ensuring every volunteer feels welcomed, supported and valued throughout their journey with us. You’ll lead on the day-to-day coordination of volunteering, helping to create positive, inclusive and rewarding experiences that enable people to contribute their time, skills and passion to caring for our special places.
As part of the Visitor Operations & Experience team, you’ll work across the portfolio to support volunteers and help deliver great experiences for our visitors. It’s a collaborative, fast-paced environment where you’ll have the opportunity to make a real difference to both the volunteer and visitor experience every day.
The role is expected to work across several different properties across Hampshire and West Sussex so you will need to be willing and able to travel.
What it’s like to work here
The Hinton Portfolio includes Hinton Ampner, Uppark House and Garden, Winchester City Mill, and Ludshott and Selborne Commons; a diverse collection of special places cared for by passionate staff and volunteers.
Reporting to the Visitor Operations & Experience Manager, you’ll work across departments to support volunteer recruitment, onboarding, training, recognition and communications. You’ll be the key link between National Trust volunteering standards and local delivery, helping teams build thriving volunteer communities that support both our visitor offer and conservation ambitions. Alongside managing volunteer systems, events and administration, you’ll play an important role in ensuring our houses remain open and welcoming by helping develop and sustain a strong volunteer workforce.
What you’ll be doing
You’ll lead the day-to-day coordination of volunteering across the Hinton Portfolio, ensuring volunteers are recruited, supported and equipped to deliver an excellent experience for our visitors. Working closely with volunteer managers and teams across our places, you’ll help build a positive and inclusive volunteer culture while ensuring our volunteer programmes run smoothly and effectively.
A key part of the role will be leading the daily operation that enables a consistent visitor offer within Hinton Ampner and Uppark houses. You’ll coordinate volunteer and staff resources, lead for house opening and front-of-house delivery, oversee volunteer communications and events, and use data and insight to continually improve both the volunteer and visitor experience.
You’ll also champion the volunteer voice, gathering feedback and acting on insights to continually improve experiences. Whether organising portfolio-wide volunteer celebrations, producing newsletters, supporting managers with recruitment, or working with colleagues to remove barriers and create more inclusive opportunities, you’ll help ensure volunteering remains rewarding, impactful and welcoming for everyone.
You can view the full role profile for this role in the document attached. You don’t need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we’re looking for
To deliver this role successfully, you’ll need:
- an understanding of volunteer motivations, needs and barriers
- communication and relationship-building skills
- experience supporting or coordinating volunteering initiatives
- flexible, positive approach to change and collaboration
- confidence using data and systems to inform decisions and track impact
- the ability to multi-task and work to deadlines
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
National Trust place
Hinton Ampner, Bramdean, Alresford, SO24 0LA
Documents
Volunteer Experience Co-ordinator – Career Level B.pdf
Requirements
Compliance.Eligibility to Work in the UK
Additional information
Closing Date: 23rd August 2026
Interview Date: 3rd September 2026
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we’ll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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