Incident Manager

Are you the person who stays calm when everything else is on fire?

Can you take control of high-pressure IT incidents, bring order to chaos, and lead teams to resolution? If so, we want to hear from you.

We’re looking for a Major Incident Manager to join a growing Technical Command Centre in Belfast, playing a key role in managing critical IT incidents across multiple large‑scale organisations.

What you’ll be doing:

• Owning and driving major incidents from start to finish.
• Leading crisis calls and coordinating technical teams.
• Keeping stakeholders updated with clear, confident communication.
• Ensuring incidents are resolved within SLA targets.
• Reviewing incidents and driving continuous improvement.
• Making key decisions when it matters most.

Requirements:

• Experience in Incident / Major Incident Management.
• Ability to lead teams you may have never worked with before.
• Experience with Remedy or similar ticketing tools is a bonus.
• Resilient, decisive, and calm in fast‑paced environments.

The Details:

• Belfast (Hybrid – 3 days onsite)
• £50 on‑call allowance
• Shift‑based role with rota/on‑call cover
• Genuine growth opportunity within a senior operational team

Candidates must already have full working rights in the UK.

Must be currently based in Belfast, Northern Ireland, or within a commutable driving distance.

If you thrive in high‑stakes environments and love being the one who turns problems into solutions, this could be your next move.

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