Dynamics 365 CRM Power Platform Developer

Overview

A CRM Developer is required to take ownership of a Dynamics 365 and Power Platform environment following the departure of the previous specialist. The role underpins several internal functions—including volunteer management, fundraising, operations, and logistics—through a suite of custom-built applications and portals. You will collaborate closely with the Senior Solutions Architect to deliver configuration, automation, integrations, and ongoing improvements across a growing Microsoft-based ecosystem.

Responsibilities

• Design, customise, and maintain Dynamics 365 Customer Engagement solutions.
• Build and support workflow automation using Power Automate.
• Manage and enhance multiple Power Apps Portals, with additional portals planned.
• Contribute to the development and support of key operational tools, such as:
• A bespoke routing application used by drivers to manage delivery schedules.
• A volunteer-facing portal for shift booking, profile management, and qualification tracking.
• Assist with upcoming integration and migration initiatives, including moves from other CRM platforms into Dynamics.
• Work closely with teams across volunteering, logistics, fundraising, and operations to understand requirements and deliver effective solutions.
• Support extensions related to warehousing as the organisation transitions to Business Central.
• Participate in continuous optimisation of data structures, workflows, and internal processes.

Essential Skills

• Strong background in Dynamics 365 Customer Engagement.
• Practical experience with Power Automate and workflow automation.
• Familiarity with Power Apps Portals or a strong desire to develop expertise in this area.
• Ability to gather requirements, troubleshoot issues, and deliver solutions independently.

Desirable Skills

• Experience working within non-profit, charity, or logistics environments.
• Exposure to Business Central or warehouse-related processes.
• Understanding of CRM integrations with external systems.
• Background working with external support partners.

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