IT Helpdesk Manager

IT Helpdesk Manager

Newark, Full Time, Permanent

£40,000 – £44,000 Plus car allowance of £560pcm

We’re helping our client find a IT Helpdesk Manager to lead their multi-discipline helpdesk team.

THE ROLE

• Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes.
• Manage customer escalations, addressing high-priority issues swiftly.
• Develop and motivate a multi-discipline helpdesk team.
• Regularly report on helpdesk performance and implement improvement processes.
• Conduct customer visits (requires full, clean driving licence).

THE CANDIDATE

• At least 5 years’ experience in a helpdesk environment.
• Minimum 2 years’ leadership experience in a technical helpdesk.
• Strong technical knowledge in Microsoft platforms, VOIP systems, and network management.
• Excellent customer service, communication, and problem-solving skills.
• ITIL Foundation certification (or equivalent) preferred.

THE BENEFITS

• A varied, impactful leadership role spanning IT, VOIP—genuinely no two days the same.
• Competitive salary of £40,000-£44,000 per annum depending on experience.
• Car/vehicle allowance, mobile phone, and laptop provided.
• A collaborative, ambitious team committed to technology-driven service improvement.
• Excellent prospects for career development and progression within a growing business.
• Ongoing professional development including vendor training and industry certifications.
• 23 days holiday plus Bank Holiday’s, Discount Programme, Free Flu Vaccination, Free Eye Test.

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