We are seeking a resilient and compassionate Triage and Early Intervention Officer who is motivated to make a real and lasting difference to the lives of people aged 16+ affected by crime. Working within an empowerment‑focused, trauma‑informed framework, you will assess support needs and risk, deliver tailored short‑term interventions, and maintain clear, professional boundaries at all times.
This is apart‑time, office‑based role located at our Plymouth office, with occasional travel across Devon and Cornwall to meet service needs. The core hours of the service are Monday-Friday 9am-5pm. A range of working patterns may be considered, subject to the needs of the service, and will be discussed at interview stage.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Triage and Early Interventions Officer (TEIO), you will carry out comprehensive assessments of impact and risk to inform the development of individualised, structured support plans, delivered in line with VS’s Service Model.
You will also contribute to the delivery of the local helpline and undertake a range of administrative duties. These include processing invoices, supporting the management of social media channels, and completing health and safety checks. Full training will be provided.
Key Responsibilities
- Act as the first point of contact for service users referred in to the service, ensuring that comprehensive impact and risks assessments are completed
- Carry a caseload of service users who require more immediate and short term interventions, referring on those with more long term needs either internally or externally
- Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld
- Empower service users to enable them to make informed choices about their future options
- Maintain accurate and confidential case management records and contribute to monitoring information for the service
About You
You will need:
- Understanding of the impact of crime on victims such as stalking, domestic abuse, sexual offences, hate crime and anti‑social behaviour
- Effective verbal and written communication skills
- Experience of successfully delivering services and working directly within a statutory, voluntary or multi‑agency setting(s)
- Ability to balance competing needs and priorities
- Ability to work independently and as part of a team
- Experience of building effective working relationships across internal and external stakeholders
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role
- Ability to use generic IT applications competently
- Administrative skills
Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
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