Our client is looking for a ServiceNow Architect to join their team initially for a 6‑month contract. This is a hybrid role with 2‑3 days per week in central London. The daily rate is £550‑£570 per day outside IR35.
Overview
A ServiceNow Telecommunications Service Management (TSM) Architect designs and governs end‑to‑end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. They translate business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations.
Key Responsibilities
- Define the technical roadmap, architecture, and design for TSM modules (service life cycle management, order management, network inventory).
- Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
- Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
- Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades.
- Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
Required Skills and Experience
- Extensive experience with ServiceNow TSM, ITSM, and ITOM.
- Deep understanding of Telecom domains (NOC operations, network life cycle, service assurance).
- Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
- 10+ years of experience in software platforms, with a significant focus on architecture.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
#J-18808-Ljbffr…