We are looking for a cheerful, conscientious and adaptable person to join our team providing clerical support within the Reception area of the Endoscopy Department.
Applicants should have excellent communication skills, be self‑motivated and able to make full use of the computer systems after training. A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.
This is a very busy area and provides a focal point for receiving patients, visitors and staff to the department. You would be joining a dedicated administrative team that supports patient care.
This role has been approved for advertising; however, it is also being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin.
This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly.
Responsibilities
- To greet and receive and direct patients, carers and visitors at reception desks in line with Trust procedures.
- Answer the telephone in accordance with Department procedure.
- To understand the complete range of administration functions, responsibilities, and duties both routine and non‑routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.
- Register patients in accordance with departmental policy.
- To maintain and update the Patient Administration System (PAS) following training using training manual and procedures supplied.
- To prepare for upcoming endoscopy clinics, creating episodic folders/legacy notes, tracing of files.
- To work in a calm, logical and methodical way but be able to multi‑task whilst dealing with frequent interruptions, and possess excellent communication skills.
- To cover colleagues in times of sickness and annual leave.
Qualifications
- Good keyboard skills and previous experience in a healthcare setting would be an advantage.
- Good level of education and experience in Administration and Clerical duties with good customer care skills.
- Full training will be given on IT systems.
- Expected to work flexibly to meet changing needs of service.
Employment Checks
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
Benefits and Flexibility
We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed.
We reserve the right to close this advert early.
This advert closes on Thursday 4 Jun 2026.
#J-18808-Ljbffr…