Call Out & Repairs Engineer

We are seeking an experienced and customer focused Call Out & Repairs Engineer to join a growing engineering team specialising in fire safety and life safety systems. This role involves carrying out servicing, maintenance, fault finding, remedial works, and small low‑voltage installations, with a strong focus on first‑time fixes and delivering excellent customer service.

Call Out & Repairs Engineer

• Salary: Competitive
• Location: Sutton / Remote Working
• Hours: Full Time – 45 Hours Per Week
• Benefits: Uniform, tools, phone, company van & fuel card (work only), 24 days hols + BHs and pension

Key Responsibilities

• Service, maintain, fault find, and carry out remedial works on:
  • Fire Alarm Systems
  • Emergency Lighting
  • AOV Systems
  • Dry Riser Interims
  • Disabled Refuge Systems
  • HHE Systems
• Complete minor low‑risk 230v remedial and installation works where required.
• Survey and report on existing fire and life safety systems, providing recommendations for improvements.
• Ensure all work is completed in line with current British Standards and company procedures.
• Organise workloads effectively and communicate proactively with office staff regarding progress, delays, or issues.
• Represent the company professionally while building strong relationships with customers, colleagues, and management.
• Participate in the on‑call rota and remain flexible to meet operational requirements.
• Maintain high standards of Health & Safety compliance at all times.
• Attend training and actively support continuous professional development.

Skills & Experience

• Strong technical knowledge of fire alarm and emergency lighting systems.
• Experience carrying out fault finding and remedial works.
• Experience with AOV, dry risers, disabled refuge, and HHE systems is advantageous.
• Relevant industry qualifications are desirable.
• Previous on‑call experience is beneficial.
• Ability to work independently and manage workloads effectively.
• Excellent communication and customer service skills.
• Reliable, organised, professional, and solution‑focused approach.

What’s on Offer

• Full‑time permanent role
• Remote and field‑based working
• Ongoing training and development opportunities
• Supportive and professional working environment

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