We have a fabulous opportunity for an experienced Ticketing Manager from a Tour Operator background to join an established, successful Birmingham based Travel Company. You will be responsible for the daily operations of the Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required. You will be GDS (ideally Amadeus & Galileo) expert with experience of managing a small team. Starting salary is up to dependent on experience. Hours of work are between Mon – Fri 9am – 6pm (some out of hours cover) and ideally will be based in our client’s Birmingham office on a hybrid basis.
JOB DESCRIPTION
- The main aspect of the role will be to oversee the ticket department on a daily basis
- Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues
- Ensure that all Q’s are checked at the end of the day to ensure that all tickets have been issued
- Ensure that tickets are issued within deadlines
- Ensure that all re-issues are completed within deadlines
- Ensure that auto tickets are running on a regular basis
- Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met
- Monitor ticket match fail and ensure that it is kept up to date
- Assist with the BSP Ticket Audit
- Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes
- Arrange for other necessary alterations to the booking that have arisen as a result of the schedule change, and update back office system to reflect schedule changes
- Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed
- Assist with airline refund and ensure they are processed within set guidelines
- Investigate any ADM’s received and ensure that if required they are disputed with the airlines
- Ensure that E-tracker refunds are kept up to date and processed from the reports
- Assist the reservations team with any fare queries if required and liaise with scripting company
- Assist with releasing fares into Amadeus / Galileo
- Monitor and take action to address any discrepancies on the TINS report
- Deal with fare queries from online partners and ensure that fares are released correctly into GDS
- Complete rebooking of flights, hotels and transfers when needed
- Out of hours support when required on a Rota basis or to cover sickness
EXPERIENCE REQUIRED
- Solid experience of hands on managing an ticketing team for a Tour Operator is essential
- Experience of ticketing and reissuing for multiple airlines
- Solid experience of native GDS Amadeus and/or GDS Galileo
- Full Rights to Work in the UK
THE PACKAGE
This role is primarily office based near Birmingham as you are managing a small team who are office based and this a very collaborative role, flexibility to consider hybrid. Starting salary is up to £35k pa plus benefits to be discuss at interview.
#J-18808-Ljbffr…