Strategic Technology Partner Manager
We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities:
- Supplier Strategy & Market Insight: Define and execute long-term supplier strategies aligned to organizational goals, leveraging market intelligence to segment suppliers, manage risk, avoid technology duplication, and enable innovation and resilience.
- Value Creation & Innovation: Drive measurable value with strategic partners through global collaboration, co‑innovation, and initiatives that enhance colleague and customer experience.
- Supplier Relationship Management: Build trusted, strategic partnerships; act as the primary escalation point; and lead structured governance including QBRs, performance scorecards, and stakeholder alignment forums.
- Commercial & Performance Governance: Establish clear performance frameworks covering KPIs, SLAs, demand, capacity, financial risk, compliance, and continuous improvement, ensuring corrective actions are delivered.
- Leadership & Culture: Inspire a culture of collaboration, accountability, and continuous improvement by setting a clear vision and engaging internal teams and partners.
- CSR, Sustainability & Cross‑Functional Alignment: Advance sustainability, supplier diversity, and ESG goals while working closely with IT, procurement, legal, and finance to support ethical contracting, renewals, and innovation adoption.
What You’ll Get
People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.
Let’s talk lifestyle: Healthcare, Pension, potential bonus,27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.
This role is a hybrid opportunity, offering 1-2 days Working from home.
What You’ll Bring
- Experience & Expertise: 5–8+ years in complex IT environments, including 2–5 years in leadership roles managing technology suppliers, with proven success in large-scale, outsourced partnerships (ideally retail).
- Commercial & Strategic Acumen: Strong track record in commercial principles, contract tendering and negotiation, supplier management, and shaping business strategies as a trusted advisor.
- Analytical & Delivery Skills: Advanced analytical, research, and problem‑solving capabilities; strong understanding of UX best practices, emerging trends, and project management methodologies (Agile and traditional).
- Leadership & Influence: Ability to set and communicate a clear strategic direction, inspire ownership, coach and influence others, and drive change with sound judgment, integrity, and professionalism.
- Communication & Collaboration: Exceptional verbal, written, and presentation skills; emotionally intelligent collaborator who builds trusted relationships, manages sensitive matters confidentially, and engages stakeholders at all levels.
- Personal Attributes & Mindset: Thrives in fast‑paced environments; customer‑centric, entrepreneurial, detail‑oriented, and proactive; passionate about the Primark brand, fashion industry, and delivering continuous improvement aligned to the Technology mission.
If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.
REQ ID: JR-8270
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