Hybrid Customer Service Team Lead – Housing

Yolk Recruitment is seeking a Temporary Customer Service Team Leader for a values-driven Housing Association in Pembrokeshire. The role involves leading a team and ensuring that expected behaviours are adhered to while managing communication and escalations.

Ideal candidates will have previous management and contact centre experience, strong communication skills, and knowledge of the housing sector. The position offers a hybrid work environment with office hours, ensuring a healthy work-life balance.

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