Have you got a proven track record in managing and growing key digital customer accounts while driving profitable sales growth? Do you have strong analytical and commercial experience?
Are you experienced in working cross-functionally to deliver operational excellence, resolve issues efficiently and build long-term customer relationships?
Macgregor Black are partnering with a global market leading consumer goods brand , on the search for an Account Manager – Digital .
As Account Manager – Digital you will be responsible for driving commercial performance within the ecommerce/ marketplace function. Confident in a customer-facing and account management role. Highly analytical with strong Excel and numerical skills. Comfortable using digital tools and reporting platforms. Organised, results-oriented and able to manage multiple accounts and deadlines. A strong communicator who builds trust and long-term relationships. Able to translate data and insight into targeted actions and customer plans. Manage and grow the sales and the profitability of your portfolio Use data to drive decision-making and identify gaps, risks and opportunities. Use Excel and digital tools to analyse sales, trends, costs and customer behaviour. Collect and interpret market and performance data to inform strategy. Promote our product portfolio using catalogues, digital tools and trade promotions. Implement account and channel strategies aligned with margin and growth priorities. Use data to match products and brands to customer needs. Deliver accurate demand planning and reporting. Monitor performance vs budget and propose tactical actions when required. Take ownership from order entry to invoicing and delivery, working closely with Customer Service. Manage credit notes, complaints and service issues efficiently. Liaise with internal teams to resolve problems and support customer expectations. Meet customers and deliver impactful insights and analysis….