Senior Repairs Administrator

Senior Repairs Administrator

Location: Brentwood

Salary: Up to £40k

A leading contractor is looking for a Senior Repairs Administrator to join their responsive repairs team in Brentwood. This permanent position focuses on managing workflow, delivering excellent customer service, overseeing a team of up to 15 administrators/planners, and ensuring operational KPIs are consistently achieved within a fast‑paced repairs and maintenance environment.

Key Responsibilities

• Managing day-to-day workflow within the responsive repairs team
• Leading, supporting, and motivating a team of up to 15 staff members
• Monitoring and tracking KPIs to ensure service delivery targets are achieved
• Delivering a high standard of customer service and resolving escalated queries
• Managing repairs administration processes from job allocation through to completion
• Liaising with operatives, supervisors, subcontractors, and clients to ensure smooth service delivery
• Ensuring works are scheduled efficiently and completed within agreed timescales
• Producing reports and analysing performance data to identify improvements
• Maintaining accurate records and updating internal systems
• Supporting senior management with operational and performance reporting
• Ensuring compliance with company procedures and service level agreements

Skills & Experience

• Previous experience within a Senior Administrator, Repairs Administrator, or Planning role
• Experience working within responsive repairs, social housing, or maintenance environments
• Proven experience managing or supervising teams
• Strong understanding of KPI management and service performance monitoring
• Excellent customer service and communication skills
• Ability to work effectively within a fast-paced environment
• Strong organisational skills with excellent attention to detail
• Confident using Microsoft Office and internal scheduling systems
• Ability to prioritise workload and manage multiple tasks effectively

Fortus Recruitment Group is an equal opportunities employer.

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