Hi there! Thanks for stopping by.
Lightspeed is seeking a customer service‑oriented individual based in Leeds to provide on‑site service and technical assistance for our Point of Sale products. This role will require travel and ownership of projects; you will represent Lightspeed in the UK, helping promote the product and grow our customer base through exceptional service.
What You’ll Be Doing
- Project manage rollouts of multiple locations across regions
- Provide key insights and support for our Strategic/Enterprise customers
- Travel to customers’ locations to help with implementation and provide technical support
- Plan and organize training sessions with business owners, management team and staff
- Provide support and timely training to Lightspeed Partners when needed
- Guide customers through their setup, implementations and integrations, follow up with key customers
- Install and troubleshoot networking devices including routers and wireless access points
- Document and track key customer installation, network details, schematics and other on‑site services
- Communicate with our development team regarding current and ongoing customer and product issues
- Represent Lightspeed as company ambassador for all new and existing customers
What You Need To Bring
We’re looking for a candidate who has experience with the following:
- Passion for technology
- Technical or hardware installation/support
- Flexible availability to work evenings and weekends
- Ability to travel to customers’ sites, area defined in advance
- Highly organized, self‑motivated and self‑educated; you will manage your own schedule
- Excellent communication and presentation skills in English
- Strong attention to detail with an emphasis on customer service
Even Better If You Have, But Not Necessary
- Networking fundamental knowledge
- Previous experience in the hospitality industry (restaurants, hotels, etc.)
- Experience at project management of larger projects
What’s in it for you?
- Ability to do your job in a truly flexible environment
- Genuine career opportunities in a company creating new jobs everyday
- Work in a team big enough for growth but lean enough to make a real impact
Benefits
- Lightspeed share scheme (we are all owners)
- Company pension program
- Health and wellness benefit
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.
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