Credit Controller

Credit Controller

Northampton

Full-Time, Permanent

£25,000 – £28,000

Are you a driven credit professional who thrives under pressure, builds great customer relationships, and knows how to get results? We have an exciting opportunity for an experienced Credit Controller to join a growing, high-performing team at a well-established, market-leading business.

This is a fantastic chance to step into a busy, fast-paced environment where your skills will genuinely make a difference to the business’s cash flow and customer relationships.

What You’ll Be Doing

• Proactively contacting customers in arrears to recover overdue balances — securing full payment, agreed payment dates, or clear reasons for non-payment
• Monitoring payment promises and following up swiftly to ensure commitments are kept
• Recording dispute details accurately and escalating unresolved queries through the appropriate channels
• Preparing and issuing 7-day letters in a timely manner, and escalating non-responsive accounts where needed
• Resolving unallocated payments by liaising with customers and ensuring clear records are maintained for internal use
• Removing barriers to payment by responding quickly to requests for invoices, documentation, or additional information
• Proactively reaching out ahead of payment due dates to confirm customers have everything they need
• Contributing to team performance by flagging issues to your supervisor and sharing ideas to improve processes

Skills/Experience

• A proven team player who can work independently and collaboratively to hit shared goals
• Highly organised with the ability to juggle competing priorities in a fast-moving environment
• Strong communicator — confident and persuasive when speaking with customers at all levels
• Skilled negotiator who can influence outcomes while maintaining positive working relationships
• Detail-oriented, with the ability to meet deadlines without compromising on accuracy
• Solid customer service skills and a professional, solution-focused approach
• Proficient in Microsoft Office (Word, Excel, Outlook) — experience with Dynamics is a bonus

What’s On Offer

Join a well-established, market-leading business with a strong team culture and real room for development. In return for your hard work, we offer:

• Competitive salary, dependent on experience
• Company pension scheme
• On-site parking
• A supportive team environment and clear progression opportunities

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