Spectrum Storage Group is a leading omnichannel self‑storage platform in the UK, offering innovative storage‑by‑the‑box and removal services.
Objectives of this role
- Deliver new customer growth through the conversion of new leads.
- Maintain high standards of customer service and quality.
- Share customer insights and feedback to improve product and marketing across key services.
Daily Responsibilities
- Managing and converting inbound and outbound leads through phone and email.
- Delivering excellent customer service.
- Achieving set daily KPIs and targets.
- Generating positive customer feedback and 5* reviews.
- Following relevant processes, templates and scripts to support consistency.
- Advocating for the customer, and recommending improvements based on customer insights.
Requirements – Who we’re looking for
- An entrepreneurial self‑starter with a can‑do attitude.
- Ability to develop rapport with customers and colleagues.
- Excellent verbal and written communication skills, able to demonstrate active listening.
- Able to work on a flexible shift pattern, including some weekend work.
Benefits – What’s in it for you
- Bonus structure available.
- Staff discounts on our services, and access to Perks at Work programs.
- Summer, winter, and social parties throughout the year.
- Events in the office, like Cake Wednesdays and after work social gatherings.
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