Salary & Benefits
up to £70,000 annual salary plus performance-related quarterly bonus
Private medical cover
A rare opportunity to join an evolving hospitality group
About the opportunity
We’re partnering with one of the most exciting hospitality businesses in the UK right now. A brand that blends commercial sharpness with genuine heart, a business that has delivered consistent year-on-year growth, strengthened margins, and is now sharpening their focus on long-term investment in people, product and expansion. As they enter their next chapter, we’re searching for a commercially astute, culture-driven business and people leader to take full strategic and operational ownership of one of their most high-profile venues in London.
The role
This destination venue is dynamic – an exceptional food and drink offer, entertainment, events, private hire and high guest expectations across every daypart. You’ll be the driving force behind performance, culture and experience, leading a team from the front, setting the rhythm of the floor, and ensuring every moving part operates seamlessly. You’ll think like an owner, act like a host and lead like a coach.
As General Manager you will be expected to work five out of seven days, leading and supporting the operational team at peak trading times, including evenings.
What you’ll lead
Culture & Team Performance
- Develop and empower a strong senior team with clear accountability
- Create succession pipelines and genuine development pathways
- Drive engagement, retention and performance through visible, values-led leadership
Guest & Operational Excellence
- Be present and impactful on the floor – setting standards in real time
- Oversee multiple concepts and ensure cohesion in quality and service
- Champion exceptional experiences across food, drink, atmosphere and events
Commercial Ownership
- Full accountability for site P&L
- Drive revenue through smart sales strategy, event activation and partnerships
- Manage labour, GP and costs with precision and pace
- Use data to identify opportunity and act decisively
Growth & Market Presence
- Build strong local relationships and repeat corporate/event business
- Work cross-functionally to accelerate performance and innovation
Compliance & Governance
- Maintain exemplary food safety, licensing and H&S standards
- Deliver outstanding audit and mystery guest results
- Protect team and guest wellbeing at all times
What success looks like
- Consistent growth in weekly sales and event revenue
- Strong NPS and guest advocacy
- Healthy labour ratios and improved retention
- Tight cost control and GP optimisation
Who we’re looking for
This opportunity would suit a high-performing General Manager or an Operations Manager ready to take full site ownership in a complex, fast-paced environment.
You’ll bring
- Experience leading large, multi-stream hospitality businesses
- Premium hospitality experience essential (wet led background is advantageous)
- Strong commercial instincts and proven P&L control
- A visible, floor-first leadership style
- Emotional intelligence and gravitas
- The ability to balance pace with precision
- A genuine love of hospitality and people
- High energy and visible enthusiasm
- Inclusivity and warmth
- Clear standards and accountability
- A bias toward action and improvement
- Resilience during peaks and proactive thinking during lulls
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