Product Support Engineer – Rail

Product Support Engineer – Rail Mobile

Location: Mobile to cover London & Bristol Area – Van provided

Full Time – Shift work days & nights

As the Product Support Engineer for Rail and you will report to the Site Team Leader or Site Supervisor.

Responsibilities

• Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
• Actively participate in ongoing continuous improvement activities for both maintenance and procedures. General new suggestions for improvement.
• Conduct planned maintenance tasks in accordance with the operating instructions.
• Attend and participate in meetings with the customer where necessary to obtain sign off for work that has been carried out on the customers’ equipment.
• Undertake fault finding and repair when required using appropriate technical information (e.g. Technical drawings and fault finding guides).
• Completion of relevant documentation for all work carried out in order to accurately record activities that are recorded for the company and the customer.
• Proactive involvement in the Company’s HSQE management processes.
• Maintain cleanliness of the SGB onsite facilities.
• Attend local and factory training courses when necessary to ensure skills remain current.
• Participate in 24/7 shift working including callout when required.
• Work as a mobile engineer if required, van will be provided.
• Any other related activities reasonably required e.g. to cover work in another depot.
• Accurately report parts used during service work as per internal processes to ensure our stock is effectively controlled and accounted for.
• Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook.

Qualifications

• Engineering background.
• NVQ Level 3 in Engineering or equivalent.
• Outstanding safety awareness.
• Proficient in MS Office, particularly XLS, Word and email. On the job training will be provided for SAP, MTU Business Portal.

Preferred Requirements

• Proactive and with good initiative.
• Strong organising skills and a flexible attitude.
• Works well with others.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Type of contract: Permanent

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