About the role
You’ll lead the development and evolution of our digital experience proposition—owning the roadmap, influencing investment decisions, and driving measurable outcomes such as adoption, customer satisfaction and cost efficiency. You’ll collaborate across digital, customer experience, product, sales and service teams to bring propositions to life and ensure a consistent, high-quality experience for customers and partners.
This is a unique opportunity to shape the future of digital experience across BT Wholesale—working at scale, influencing strategy, and delivering meaningful change across a complex, high-impact environment. You’ll join a customer-first organisation with a strong challenger mindset, where you’ll have the opportunity to innovate, collaborate across teams, and help redefine how customers engage with BT through digital and API-led experiences.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
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