Technical Operations Transformation Director

Technical Operations Transformation Director

London, United Kingdom

Technical Operations Transformation Director

Department: OperationsLocation: LondonContract type: Fixed-Term Contract (6-month)Full Time/Part Time: Full TimeReporting into: Operations Lead

We are embarking on a major step-change in how we operate for our Google client—a brand-new approach for our people, a re-engineered delivery process, and a new tech platform stack. This is an activation-focused, hands-on leadership role, not a consultancy position. We need a Technical Operations Transformation Director to own the critical job of translating our ambitious AI and technology transformation strategy into a tangible, operational reality. You will be the activation point, the one who bridges the plan with its actual implementation over an intensive 90-day mandate. You will be responsible for driving change across the three core pillars of People, Process, and Platform, working at pace to quickly earn trust and build a new operational model that runs smoothly and sustainably long after your direct input. The ultimate success factor is the delivery of measurable operational outcomes that are live and running before the conclusion of your contract.

Key Responsibilities

• Global Strategy Alignment: Engage with the WPP Global GCL Team for Google to align on the WPP-level AI and technology strategy, ensuring the UK operation is a full and active contributor to that global programme.
• Local Activation: Activate the AI and tech transformation within the UK Google operation, translating global strategy into local implementation with full synergy across WPP Google Media and UK operations.
• Transition Management: Own the master transition plan from day one; build it, communicate it, and hold the agency accountable through weekly governance cadences with senior leadership.
• Process Engineering: Operationalise the recent pitch methodology into documented, repeatable processes that teams can execute without reliance on individual institutional knowledge.
• Client Leadership: Act as the client-facing lead on transformation where required, reassuring senior stakeholders that promised capabilities are on track and evidencing progress.
• Organisational Design: Partner with the Project Management Lead and Managing Partner to redesign team structures, define new role profiles, and close talent gaps through strategic hiring or development plans.
• Platform & Technology Adoption: Drive platform adoption, working alongside technology leads in WPP to onboard teams onto new tools, embed them into day-to-day workflow, and retire legacy systems cleanly.
• Change Management: Build and run the change management engine; create stakeholder maps, communications plans, resistance tracking, and feedback loops to bring the entire team on the journey.
• Performance & Reporting: Define and track transformation KPIs, reporting fortnightly to the C-suite with honest RAG assessments and clear escalation paths for blockers.
• Sustainable Handover: Ensure that by the end of the 90-day period, the new operating model is fully embedded, documented, and capable of being sustained by the existing leadership team without ongoing transformation support.

90-Day Success Measures

• By Day 30: The master transformation plan is fully ratified, communicated, and has full leadership buy-in.
• By Day 60: New, re-engineered processes are live and being actively used within the UK Operation.
• By Day 90: The full new operating model (People, Process, Platform) is embedded, documented, and handed over to permanent leadership.
• Days 90-180 (Post-Handover): Success is measured by the sustained performance and optimisation of the new model by the existing team.

Requirements

• A proven track record of leading complex operational transformations within a marketing, creative, or communications agency environment.
• Deep, simultaneous experience across all three pillars: people-led change (org design, training), process re-engineering, and platform/technology transitions.
• Strong executive stakeholder management skills, with confidence and credibility in client-facing situations at the CMO or C-suite level.
• Structured programme management expertise, with fluency in governance, risk management, reporting, and escalation frameworks.
• A reputation as a trusted integrator and coalition-builder who brings people along with change rather than imposing it.
• Exceptional communication, interpersonal, and leadership skills.
• High levels of personal drive, resilience, and determination to deliver tangible outcomes under pressure.

Role Context & Working Style

• Reports to: Managing Partner, with a full mandate to execute the transformation.
• Works with: All department heads, People Team, Technology, Client Leads, and external vendors.
• Authority: Budget holder for transformation-related spend; has decision rights over process and tooling within the agreed-upon strategic parameters.

How we help you Thrive

• 25 days annual leave + 1 Volunteer Day
• Enhanced Maternity, Adoption and Shared Parental Leave
• Flexible Working Model with core working hours: 10am-4pm
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests.
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance

We are an equal-opportunity employer and we’re committed to creating an inclusive, welcoming environment for everyone who wants to work at Ogilvy. For us, diversity, equity and inclusion is integrated into everything that we do. Your race, colour, ethinc, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability have no bearing on our hiring decisions, but we encourage everyone to feel free to express their true selves in an environment we are consistently striving to make as inclusive as possible.

We aim to facilitate an accessible and positive application experience for all candidates. If you require any adjustments from us to support you through the process or expect to require any adjustments to working conditions to be able to best perform in the role, please let us know. We are happy to consider all reasonable adjustments.

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