Global Loyalty & Retention Architect

DR. MARTENS is seeking a Head of Global Customer Retention to lead the strategy for customer loyalty and engagement. This role will establish frameworks and programs to enhance the customer experience and drive repeat purchases.

Candidates should possess deep expertise in CRM and loyalty strategies, with a focus on leveraging data and innovation to optimize customer journeys. A hybrid working model is offered, along with excellent perks including discounts and private healthcare.

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