Temporary Customer Relationship Administrator (OT267) Didcot, England
Salary: £12.71 per hour.
Position: Temporary Customer Relationship AdministratorLocation: Didcot, Milton ParkSalary: £12.71 per hour.
Our client is a highly regarded organisation, dedicated to providing exceptional customer service and maintaining strong client relationships. They are committed to fostering a supportive and dynamic work environment where every team member can thrive.
The Role
As a Temporary Customer Relationship Administrator, you will join the customer service team, engaging with clients and internal stakeholders to ensure seamless operations and exceptional service delivery.
Main Responsibilities
- Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
- Providing sales support to Customer Relationship Executives (CRE’s).
- Supporting CRE’s in the creation of customer quotations and logging them as opportunities within the company’s CRM database.
- Managing team mailboxes, assigning emails to the relevant team members.
- Providing excellent customer service support via phone and email.
- Resolving customer issues within agreed timescales, recording all contact and outcomes in CRM.
- Understanding and applying Export Control regulations and maintaining awareness of regulatory developments to ensure compliance.
- Updating the ERP and CRM systems as required to assist the smooth running of the department.
About You
Candidates should possess excellent communication skills, both written and verbal, and have a methodical approach to problem‑solving. Experience with ERP and CRM systems is essential, along with a flexible attitude towards work. Attention to detail and a willingness to learn about the company’s products are crucial for success in this role.
Required
- Proficiency in ERP and CRM systems.
- Strong written and verbal communication skills.
- Methodical problem‑solving abilities.
- Flexibility and adaptability in a dynamic work environment.
Commutable Locations
- Oxford
- Didcot
- Wantage
- Wallingford
- Newbury
- Reading
Key Words
- Customer Service
- Sales Support
- ERP
- CRM
- Temporary Administrator
- Customer Relationship
- Milton Park
- Abingdon
#J-18808-Ljbffr…