Overview
At Places for People, we hire People, not numbers. As the UK’s leading Social Enterprise, we are dedicated to creating inclusive and thriving communities for both our customers and employees.
People Promises
Look for someone who embodies our People Promises: does the right thing, is enthusiastic and motivated to grow, believes in community spirit, is respectful and enjoys their work.
More About the Team
We are looking to recruit a Customer Advisor on a Fixed Term Contract. Reporting to the Operations Manager, this role offers an opportunity to join a growing area of the business.
Location & Working Hours
This role is based on site at Touchstone Bath. Working hours are Monday to Thursday 9 am – 5:30 pm and Friday 9 am – 5 pm. After an initial period of training (2–4 weeks), the position offers hybrid working (three days at home).
Responsibilities
- Ensure the customer experience is of the highest standard.
- Provide administrative support in relation to all leasing activity and day‑to‑day operations.
- Coordinate and liaise with customers about their tenancies, negotiating rents and ending tenancies.
- Conduct regular market research and provide admin support to ensure applications are completed correctly.
Experience & Skills
- Previous experience in a similar role (Receptionist, Front of House, etc).
- Experience in administrative tasks.
- Familiarity with Microsoft Office packages such as Word and Excel.
- Strong attention to detail.
- Excellent communication skills.
Qualifications
Basic DBS check is mandatory.
Benefits
- Competitive salary, with yearly salary review.
- Training and development.
- Extra perks including discounts and offers from shops, cinemas, and more.
Equal Opportunities
We are committed to diversity and inclusion. We offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.
Safeguarding
At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. Our recruitment process includes pre‑employment checks, including DBS checks where applicable, to promote a safe and secure working environment.
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