About the role
This job is with AEG EUROPE, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Do you love working in customer service?
Do you speak German?
Want to work at a company recently named in The Sunday Times Best Places to Work 2024?
AXS, a leading global ticketing, data, and marketing solutions provider, are hiring Customer Advisors for their offices in Birmingham.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a highly professional customer experience via all channels including telephone, email, social media and live chat.
- Be knowledgeable about all areas of the business as the role covers customer calls, queries, and complaints, while striving for first point resolution.
- Understand that the customer’s experience begins with you and have the enthusiasm and positivity to drive our brand forward, making ticketing fast, fun and simple.
Requirements
- Can speak and write in German.
- Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e‑mail, post and face‑to‑face.
- Have strong customer service skills and decision‑making skills.
- Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure.
- Are target driven, self‑motivated and proactive.
- Are able to work under pressure in a fast‑paced environment.
You will receive a thorough induction and training in our systems, policies and procedures, and will be welcomed into the AXS/AEG culture with access to employee perks such as a free show.
Location
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
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