Head of Strategic Account Management – Service (NHS & Private Groups)
**Please note: This role is ONLY suited to proven people managers
You must have experience leading teams selling into BOTH the NHS and private healthcare groups. Individual contributors will not be considered.**
The Opportunity
We are supporting a leading service-based healthcare organisation delivering complex, long-term solutions across both the NHS and private healthcare sector.
This is a senior leadership role, responsible for leading a team of 6 Strategic Account Managers, owning the performance, retention and growth of a portfolio of high-value, long-term contracts.
This is about protecting, growing and renewing key strategic accounts at scale.
What You’ll Be Doing
- Leading and developing a team of 6 Strategic Account Managers, driving performance and accountability
- Owning the retention, growth and renewal strategy across a portfolio of complex healthcare contracts
- Embedding a structured, consistent approach to account management, including planning, governance and performance tracking
- Driving early-stage renewal planning, ensuring contracts are secured well ahead of procurement cycles
- Building and maintaining senior-level relationships across NHS Trusts, ICBs and private healthcare groups
- Working cross-functionally with Commercial, Finance and Operations to ensure delivery and commercial success
- Strengthening the organisation’s position as a strategic partner, not just a supplier
What This Role Is Really About
- Turning key accounts into long-term, predictable revenue streams
- Ensuring renewals are controlled, not reactive
- Building a high-performing, commercially strong account management team
- Bringing structure, governance and discipline into a complex environment
What We’re Looking For
- Proven experience managing and leading a team (essential)
- Experience managing individuals who sell into:
- NHS (Trusts, ICBs, procurement pathways)
- Private healthcare groups
Strong background in:
- Strategic Account Management
- Contract retention & renewals
- Complex, long-term service or solution-based sales
- Ability to operate at senior stakeholder / Board level
- Strong commercial acumen, able to understand contracts, value and long-term revenue drivers
- Experience working in multi-stakeholder, cross-functional environments
Why This Role Stands Out
- Leadership of a high-value, strategic function
- Direct impact on revenue retention and growth
- Opportunity to shape and standardise how accounts are managed across the business
- Operating at the intersection of commercial, operational and strategic decision-making
Location & Package
- Home-based role with national travel
- Competitive salary + bonus + package (details available on request)
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