Connect to Work Team Leader
Location: Hampshire – Basingstoke, Fareham, Gosport, Havant & Hayling Island
Salary: £36,822 – £42,680 depending on skills and experience
Contract: Permanent
Hours: Full-time
Please note: This is a 100% community-based leadership role. A full UK driving licence and access to a vehicle are essential.
About the Role
We are seeking an experienced and motivational Team Leader to oversee the delivery of the Connect to Work programme across Hampshire. Leading a team of Employment Specialists, you will play a key role in supporting individuals with health conditions, disabilities, and complex barriers to employment into sustainable paid work through the Individual Placement and Support (IPS) model.
This is a hands‑on leadership role requiring strong people management, operational oversight, employer engagement, and performance management skills. You will support staff development, maintain high-quality service delivery, and ensure the team consistently achieves programme targets and IPS fidelity standards.
Working primarily within the community, you will manage a flexible diary while building strong partnerships with employers, healthcare professionals, and local stakeholders across Basingstoke, Fareham, Gosport, Havant, and Hayling Island.
Key Responsibilities Team Leadership & Performance Management
- Lead, motivate, and support a team of Employment Specialists to deliver high‑quality, outcomes‑focused employment support.
- Conduct regular supervisions, performance reviews, coaching, and development sessions.
- Monitor caseloads, KPIs, participant outcomes, and service quality standards.
- Support the team to achieve and exceed job outcome and sustainment targets.
- Foster a positive, inclusive, and high‑performing team culture.
Service Delivery & Quality Assurance
- Ensure all delivery aligns with IPS fidelity standards and contractual expectations.
- Provide guidance and support around complex participant cases and employer engagement strategies.
- Monitor compliance, safeguarding, data quality, and participant record keeping.
- Identify opportunities for continuous improvement and service innovation.
- Support audits, reporting requirements, and quality assurance processes.
Stakeholder & Employer Engagement
- Develop and maintain strong relationships with employers, community organisations, healthcare teams, and referral partners.
- Promote inclusive recruitment practices and workplace adjustments.
- Represent the service at partnership meetings, local forums, and networking events.
- Support employer engagement activity to increase sustainable employment opportunities across Hampshire.
Operational & Community-Based Management
- Provide visible leadership across community locations throughout Hampshire.
- Manage team deployment and diary coordination to maximise participant engagement.
- Support the mobilisation and growth of the Connect to Work programme locally.
- Ensure staff wellbeing, resilience, and professional standards are maintained.
Essential Criteria
- Proven experience managing or leading teams within employability, welfare‑to‑work, supported employment, recruitment, or similar services.
- Strong understanding of supported employment principles and person‑centred approaches.
- Experience managing performance against targets and quality standards.
- Ability to coach, motivate, and develop staff to achieve positive outcomes.
- Strong stakeholder management and employer engagement experience.
- Excellent communication, organisational, and leadership skills.
- Ability to manage competing priorities within a fast‑paced community‑based environment.
- Full UK driving licence with access to a vehicle
Desirable Criteria
- Knowledge or experience of the IPS model.
- Experience supporting individuals with health conditions, disabilities, or complex barriers.
- Understanding of vocational rehabilitation, welfare benefits, and employment legislation.
- Existing networks with employers or community partners across Hampshire.
- Experience managing publicly funded contracts or employability programmes.
What’s on Offer
- Competitive salary
- Flexible community‑based working
- Supportive leadership environment
- Ongoing training and professional development
- Opportunity to shape and develop an impactful local service
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