Defect Coordination & Metrics Lead (Software & Systems)

Our OEM Client based in Gaydon, is searching for Software and Systems Defect Coordination Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31^st March 2027.

Umbrella Pay Rate: £33.64 per hour.

Duties:

• This role (Software and systems defect coordination engineer) is responsible for overseeing the timely identification, tracking, and resolution of software and system issues across complex systems.
• While the role demands a high level of technical understanding, it is not hands-on in nature. The successful candidate will ensure consistent adherence to established processes, effective utilisation of issue management tools and clear and transparent reporting to senior stakeholders
• Key aspects of this role involves the ability to drive and prioritise actions and process changes based on clear KPIs around defect management with stakeholders across the company
• Strong skills in developing metrics, dashboards and professional presentations are essential.

Essential Skills, Knowledge and Experience Required:

• Strong knowledge of issue / defect management processes and tools.
• Proficiency in root cause analysis techniques and problem-solving methodologies.
• Ability to develop, interpret, and present metrics, KPIs and performance dashboards.
• Solid understanding of software integration principles and dependencies.
• Excellent communication skills, with the ability to lead discussions on complex or sensitive matters.
• High attention to detail and process discipline.
• Ability to identify areas of weakness and where help is needed.
• Experience working within structured project governance frameworks (e.g., PMO, programme teams). Familiarity with Agile and Waterfall delivery models.
• Ability to maintain and update issue registers and tracking systems with accuracy and rigour.
• Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up.

Essential Education Required:

• Degree or equivalent experience.

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