Support Analyst

Salary: £40,000 – 42,000 per year

Requirements

• Proven experience in a Service Desk position
• Previous experience working with Microsoft desktop support and O365 applications
• Exposure to LAN, WAN, and WiFi technologies
• A proactive and adaptable approach
• Excellent communication and stakeholder management skills

Responsibilities

• Provide efficient 1st and 2nd line support for all IT systems and technical infrastructure, while maintaining operations for all system processes
• Act as a contact point between our customer base and systems and technical specialists during business operation hours
• Maintain a robust process of logging and assigning issues and service requests to the relevant support team members and external suppliers
• Resolve issues within agreed Service Level Agreements and proactively reduce the number of incoming calls

Technologies

• Cloud
• Support
• LAN
• Security
• Office 365

About the role

We are representing a highly prestigious and industry‑leading luxury consumer goods brand. We offer a collaborative team environment, strong progression opportunities, and support for career development across service desk, infrastructure, security, or cloud. This is a London‑based onsite role, requiring presence in the office five days per week.

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