Worcestershire Acute Hospitals NHS Trust – Ward Clerk Acute Respiratory Unit (closing date: 27 May 2026). This vacancy is only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices).
About the role
This role supports the Acute Respiratory Unit and admits day‑case patients for the Pleural Day Case Team. It is a 24.5 hour per week, 12‑month maternity leave cover based at Worcester Royal Hospital.
Main duties of the job
- Receive general telephone calls, record messages, and deal with initial enquiries in a friendly, professional manner, referring calls to the relevant staff.
- Maintain real‑time updates of the ward whiteboard, complete PAS preparation and scanning of documentation, and update and maintain filing systems.
- Maintain records related to admissions, discharges, and ward clinical IT systems.
- Communicate effectively with patients, relatives, and multidisciplinary team members.
- Support IT systems including patient tracker, patient demographic updates, “Call Me” system, and daily consultant allocation processes.
Job responsibilities
- Provide administrative and clerical support to the ward and professional qualified staff.
- Act as the first point of contact for all users of the service.
- Handle medical notes and VDU work; be prepared for exposure to violence and aggression.
- Work under the guidance of the ward/department manager; objectives, performance, and training needs are regularly reviewed.
- Possibly work across different directorates/departments within the Trust, normally attached to one area.
Special requirements
Any required computer training must be gained within 3 months.
Key relationships
Patients, relatives, carers, senior and junior medical staff, nursing staff, ward staff, Trust staff, GP surgeries, medical secretaries.
Person specification
Qualifications
- Business Administration Level 2
Experience
- In‑depth working knowledge of Microsoft Office
- Experience working in a busy, patient‑focused environment
- Ability to prioritise and organise a changing workload and work systematically towards deadlines
- Experience working in an NHS environment
- Experience with PAS, Bluespier, and CLIP
Internal NHS Job Vacancy
- This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices). Confirm below which NHS organisation you currently work for.
Disclosure and Barring Service Check
This post requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Employer name
Worcestershire Acute Hospitals NHS Trust
#J-18808-Ljbffr…