Head of Technical Account Management

Our client, a fast-growing and highly innovative smart home & building automation business, is looking for a Head of Partner Coach (Head of Technical Account Management) to lead and develop their UK partner enablement function.

With revenues of £200M and a £1B growth target, this is a high-impact leader role within a company that is scaling rapidly and disrupting its market.

This is a full-time, office-based role in Reading.

What you’ll be doing

• Lead and develop a team of 4 Partner Coaches (Technical Account Managers) aligned to key verticals
• Own the strategy and performance of the partner success / enablement function
• Act as a player-coach, managing key partner relationships and leading by example
• Drive partner success across:
• Technical guidance & solution support
• Project delivery oversight
• Commercial enablement & growth
• Relationship management
• Ensure partners are fully onboarded, trained, and continuously developed
• Support complex projects, escalations, and high-value opportunities
• Identify trends, gaps, and opportunities across the partner network
• Build scalable processes, frameworks, and best practices as the function grows
• Collaborate closely with Sales, Training, and Technical teams

What skills you’ll bring

• Proven leadership experience in Technical Account Management, Customer Success or Partner / Channel Management
• Strong background in electrical, automation, or technical systems
• Ability to balance technical understanding with commercial awareness
• Experience working with or supporting partners, installers, or integrators
• Strong communication and stakeholder management skills
• Ability to bring structure in a fast-growth, evolving environment
• Comfortable operating with autonomy and ambiguity

What’s on offer

• £60K salary + progression opportunities
• 3-week onboarding at a 5-star campus in Austria
• Ongoing technical, leadership, and product training
• Opportunity to shape and lead a critical function within a scaling business
• Clear progression into senior leadership roles

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