Locations: Swindon, United Kingdom; London, United Kingdom; Bournemouth, United Kingdom; Northampton, United Kingdom; Dunfermline, United Kingdom.
Job Overview
This role is part of the Data Analytics team within Customer Data Processes, responsible for creating data extracts, analysing and visualising data to fully understand the size and significance of data quality issues impacting customers, and enabling effective prioritisation and delivery of fixes.
The role requires a strong understanding of Nationwide’s customer data and the use of SQL to build data extracts and analysis that illustrate the impact of data quality issues. These insights support data quality issue management, incident resolution, change activity, and other stakeholder initiatives.
Hybrid working is supported wherever possible; you will spend at least two days per week at our Swindon, Bournemouth or Northampton office, with the remainder of your time flexible or home‑based.
Responsibilities
- Use SQL to produce data extracts that illustrate the size and impact of data quality issues and create cohorts to enable tailored treatment strategies.
- Work with stakeholders to understand their requirements and translate complex data findings into insightful and actionable analysis or extracts.
- Run regular reports to monitor the quality of customer data and the performance of fixes, delivering enhancements to these reports as needed.
- Collaborate across the team to deliver shared outcomes linked to end‑to‑end process ownership and customer data domain ownership, reinforcing a culture that treats data as an asset.
- Opportunity to learn and apply additional skills outside of core data analysis, such as data visualisation.
Qualifications
- SQL expertise.
- Experience in a fast‑paced reporting role with tight deadlines, producing high‑quality analysis and data extracts.
- Ability to provide subject‑matter expertise to internal and external stakeholders, translating complex insights into actionable advice.
- Self‑starter with strong prioritisation skills and a can‑do attitude to work independently or collaboratively.
- Previous experience in a regulated or financial organisation.
Core Customer‑First Behaviours
Feel what customers feel – Step into customers’ shoes, use their feedback and insights to understand their needs so every decision starts and ends with them.
Say it straight – Speak honestly and directly, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
Push for better – Challenge the status quo and take responsibility for continuous improvement and personal development.
Get it done – Prioritise high‑impact outcomes, act decisively, and take accountability for delivering excellent customer results.
Benefits
- Private medical insurance
- A highly competitive pension scheme
- Annual performance‑related bonus
- Training and development opportunities
- Additional benefits through our salary sacrifice scheme
- Life assurance for you and your loved ones
- Wellhub – free and paid health and wellness options
- Up to 2 days of paid volunteering per year
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