Support the processing of examination and achievement administrative tasks ensuring they are complete and accurate in a timely manner. This includes maintenance of a large student database and the interrogation of the data contained within.
Wage: £15,392 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices. Hours Monday to Friday, shifts to be confirmed, 37 hours a week. Start date: 1 September 2026. Duration: 1 year 6 months.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you’ll do at work
- To work with academic staff to ensure all examinations and achievement processes are processed efficiently.
- To process registrations, test bookings and achievements accurately and timely, liaising and advising as necessary both internally and externally.
- To provide excellent customer service and support through the examinations and achievement process.
- Management of own area of work ensuring all students and academic staff requirements and needs are timely, accurate and complete.
- To link closely with a number of teams to support examinations process.
- Support examination conduct activities, with the preparation of Attendance Registers, the issuing of exam papers and the collation and dispatch of papers/materials to the relevant Awarding Organisation when required.
- To process examination and achievement data, ensuring eligibility for government funding and to establish student fees in conjunction with internal policies.
- To have an awareness of the integrity of the exams process by maintaining a thorough understanding of the JCQ and other Awarding Organisations regulations including funding regulations.
- To be responsible for the quality of data in the appropriate computer systems, this involves data entry, checking and control, amendments, interrogation, and scanning. Including the use of Reports and any other databases as necessary.
Where you’ll work
Apprenticeship training will take place at City College Norwich.
Training
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
- Produces accurate records and documents including emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and presents solutions to management.
- Exercises proactivity and good judgement, making effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
- Takes responsibility for initiating and completing tasks, manages priorities and time to successfully meet deadlines.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Requirements
- GCSE in English (Language or Literature) (grade 4/C)
- GCSE in Mathematics (grade 4/C)
Skills
- Customer care skills
- Initiative
Other requirements
Occasional evening or weekend working may be required. The role is subject to safeguarding checks in line with college policy.
Disability Consideration
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long‑term health condition. The role is subject to safeguarding checks in line with college policy.
After this apprenticeship
City College Norwich offers a supportive and inclusive working environment, excellent training opportunities and the chance to make a real difference to learners’ experiences and outcomes. This apprenticeship is an ideal stepping stone into a career in education administration.
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