Correspondence Officer – 33321

Job Description

Excellent communication skills—especially written—are a must as you’ll be working with a diverse range of people at all levels. This role requires availability during typical office hours to respond promptly to last‑minute requests. Attendance in the Leeds office is required: an average of two days a week at Quarry House from late 2026 after relocation from Lateral. Flexible working is supported.

Responsibilities

• Managing correspondence and gathering information to provide accurate and timely responses
• Managing and responding to complaints
• Analyzing data and running reports
• Providing ministerial briefings
• Leading on high‑profile and complex work within the team
• Working with others to manage reputational risks

Qualifications

• Ability to develop and maintain excellent relationships with internal and external customers
• Delivery of work through planning, tracking, gathering and maintaining data/information
• Flexible approach and ability to adapt to changing priorities while managing workload
• Ability to work on own initiative and as part of a team, ensuring deadlines are met
• Political awareness
• Excellent organisational and interpersonal skills
• Confidence in using MS Office and MS Teams

Benefits

• Basic salary of £34,320
• 25 days annual leave
• 19% employer contribution to pension pot; employees expected to contribute 5.5%–12.5%
• Two paid environmental outcome days each year, giving opportunities to take part in community activities with clear environmental outcomes for people and wildlife
• Full range of reasonable workplace adjustments

Employment Details

Two posts available: one full-time (37 hours) and one part-time (approximately 22 hours). Both are permanent.

Equal Opportunities

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome applications from all backgrounds regardless of race, sexual orientation, and religion.

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