Company: ICE Group

Apply for the C260401 – EPA Qualifications Administrator

Location: City of Westminster

Job Description:

C260401 – EPA Qualifications Administrator

Role

The Institution of Civil Engineers (ICE) is looking for a proactive and detail‑oriented Qualifications Administrator to join the busy Qualifications Team. The role involves working from the office at least one day a week with additional days and occasional travel depending on work activities.

Responsibilities

Deliver excellent customer service by providing concise information in a timely manner.
Deal with telephone enquiries, transferring to the correct team or individual where required.
Respond to queries received by post or email.
Provide individual tailored advice and guidance to EPA applicants on the ICE’s application process.
Acknowledge applications and issue results.
Deal with end‑to‑end application processes.
Validate qualifications, seeking advice from the Education, Learning and Assessment team on non‑standard qualifications.
Update and maintain individual membership records on the ICE database.
Create and issue correspondence for candidates inline with agreed timelines and procedures.
Create and set up online meeting invitations for assessors and candidates.
Process results correspondence.
Prepare information for registration with the Engineering Council.
Deal with queries.
Develop and maintain good relationships with internal and external stakeholders.
Process assessors’ invoices and expenses via the expenses platform.

Key Skills

Competent user of MS applications, particularly Outlook, Excel, Word.
Adept at working with database systems.
Able to communicate and influence through strong writing and verbal skills.
Ability to learn and retain detailed information of processes and systems.
Ability to undertake a wide range of tasks during times of peak activity.
Self‑motivated with the ability to organise and prioritise workload and seek guidance when priorities conflict.

Experience

Experience working in an office environment and working as part of a team.
Experience of undertaking administrative activities.
Experience working in a customer‑focused role.

Qualifications

Qualifications at secondary level or above.

Benefits

25 days annual leave plus bank holidays.
Shutdown over Christmas period.
Annual £100 allowance towards well‑being.
Discounted hot food from on‑site café bar.
Up to eight percent of salary contributed to a personal pension scheme.
24‑hour employee support line.
Death in service benefit equivalent to four year’s salary.
Interest‑free season ticket loan.
Cycling to work scheme.
Big Gym membership savings with the Gymflex scheme.
YourRewards discount scheme.

Equal Opportunities

ICE Group is an equal opportunities employer and is committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at people.team@ice.org.uk.

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Posted: May 24th, 2026