Your Hotel Offering exceptional hospitality since 1865, Hotel Café Royal is an iconic London landmark, blending elegant heritage with contemporary luxury. Perfectly positioned on Regent Street, where Mayfair, Soho and St. Jamess meet, the hotel features 159 guestrooms and suites, award-winning dining experiences, and the renowned Akasha Holistic Wellbeing Centre. For over 150 years, Hotel Café Royal has been the destination of choice for artists, innovators, world leaders and cultural icons, continuing to set the standard for luxury hospitality in London.
If the following job requirements and experience match your skills, please ensure you apply promptly.
Scope and Purpose As Head Concierge at Hotel Café Royal, you will lead and inspire the Concierge team to deliver exceptional, intuitive, and personalised guest experiences that reflect the highest standards of luxury hospitality. Acting as a senior ambassador for the hotel, you will build meaningful relationships with guests, anticipating their needs and curating bespoke experiences that showcase the very best of London. With extensive knowledge of the luxury lifestyle landscape and a strong network of industry connections, including prestigious concierge organisations such as Les Clefs dOr, you will ensure guests receive access to exclusive venues, experiences, and services. You will lead the Concierge department in maintaining Forbes Five-Star while driving a culture of excellence, professionalism, and service innovation.Working closely with Front Office and operational departments, you will oversee the smooth daily operation of the Concierge team while mentoring and developing colleagues to consistently exceed guest expectations.
Your RoleAs Head Concierge, you will oversee the daily operation of the Concierge department, ensuring every guest interaction is delivered with elegance, efficiency, and genuine care. You will lead by example, creating memorable and bespoke experiences while managing VIP arrivals, guest recognition, reservations, transportation, ticketing, and personalised itineraries.You will inspire, mentor, and develop the Concierge team through coaching, training, and performance management, fostering a culture of passion, accountability, and continuous improvement. The role also involves maintaining strong relationships with luxury service providers, restaurants, theatres, chauffeurs, and entertainment partners to enhance the guest experience and strengthen Hotel Café Royals reputation within the luxury hospitality market.Working collaboratively with all hotel departments, you will ensure seamless communication and operational excellence while continuously reviewing service standards, guest feedback, and departmental procedures to drive innovation and exceed expectations.The ideal candidate will be an inspiring leader, highly connected within the luxury concierge community, and passionate about creating extraordinary guest experiences with confidence, discretion, and professionalism.
Your Profile Proven experience in a luxury hotel Concierge leadership role Exceptional knowledge of Londons luxury lifestyle, dining, entertainment, retail, and cultural scene Strong industry relationships and involvement within the luxury concierge community, ideally including Les Clefs dOr Passionate about delivering highly personalised and anticipatory guest experiences Excellent leadership, communication, and team development skills Highly organised with strong operational and commercial awareness Ability to remain calm, discreet, and professional in a fast-paced luxury environment Experience managing guest relations, VIP services, and complex guest requests Committed to maintaining Forbes Five-Star and LQA service standards
Your Benefits Competitive salary and excellent benefits Complimentary meals on duty in our colleague restaurant Private medical cover Private pension Complimentary laundering of work attire Friends and family accommodation discount rates Colleague discounts in our restaurants and spa discounts in Akasha Extensive training & development opportunities Membership of group life assurance Regular social and wellbeing activities, including fitness classes and seasonal colleague eventsIn line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or be able to obtain such. xwzovoh Documented evidence of eligibility will be required from candidates….