Customer Relationship Management Manager

Customer Operations Project Manager | CRM | Email Marketing | London (On-site) | Contract

We are partnering with a leading global premium luxury brand to find a Customer Operations Project Manager to drive CRM and customer marketing delivery across email, lifecycle campaigns and one-to-many communications.

This role sits at the heart of marketing execution, ensuring campaigns are delivered seamlessly, on time and to a high standard for iconic fashion, beauty, and lifestyle brands.

The Opportunity

• Own delivery of customer marketing campaigns across email and lifecycle journeys
• Drive operational excellence across campaign workflows and production
• Act as the link between marketing, creative and technical teams
• Oversee external production partners and scale delivery capacity
• Improve processes, systems and ways of working

Key Responsibilities

• Manage campaign timelines, dependencies and delivery
• Coordinate internal and external stakeholders
• Ensure clarity across briefs, assets and production delivery
• Identify risks early and keep projects on track
• Support CRM and Martech project alignment

Requirements

• Experience in CRM, email marketing or digital campaign project management
• Strong workflow, delivery and content pipeline experience
• Ability to manage multiple projects in a fast-paced environment
• Excellent communication and stakeholder management
• Highly organised with a proactive mindset

Details

• London based, fully site-based
• ASAP start to end July
• £300p/day Umbrella

…