Overview
We’re looking for a proactive and organised Service Co‑ordinator to join a busy and growing technical services team based onsite in Bracknell. This is a fast‑paced role supporting the coordination of engineers, reactive callouts, planned maintenance visits, and customer service activity with accuracy and a personable touch and high levels of customer service at all times!
About the candidate
The ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast‑paced environment where customer service is key.
We are looking for a strong communicator with a professional and calm approach, particularly when handling urgent or high‑priority situations. Experience coordinating engineers or field‑based teams and using service management or scheduling systems would be highly beneficial.
Salary
£27,000 – £32,000 DOE
Hours
Full‑time
Location
Bracknell – onsite
What you’ll do
- Coordinate reactive service calls and planned maintenance visits
- Schedule engineers and subcontractors efficiently
- Log, update and manage service tickets accurately
- Communicate with customers regarding faults, updates and service progress
- Escalate urgent or high‑priority issues where required
- Support service performance against SLAs and KPIs
- Ensure engineers have the correct job and site information
- Assist with reporting, documentation and continuous service improvements
- Work closely with internal teams to deliver a high level of customer support
Benefits
- Competitive salary depending on experience
- Onsite parking
- Supportive and collaborative working environment
- Opportunity to develop within a growing business
- Ongoing training and career development
If this sounds like your next opportunity, we’d love to hear from you – apply today.
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