Guidant Global is looking for an experienced and relationship driven Client Services Manager to lead service delivery for one of our established RPO programmes in the Milton Keynes area. This is a key hire offering the chance to step into a highly visible, strategic account management role.
You will be fully embedded within the account, partnering closely with senior stakeholders to drive excellence and ensure fulfilment. The role blends strategic ownership with hands on operational leadership, ensuring our service consistently meets and exceeds SLAs and KPIs.
What You’ll Be Doing
Owning the account strategy, shaping and guiding the success of the programme
Managing senior client relationships, attending review meetings, and providing subject matter expertise
Overseeing the fulfilment of recruitment activity by working collaboratively with delivery, supply chain, and internal brand partners
Ensuring all aspects of compliance, quality and contractual obligations are met
Taking responsibility for operational performance analysis, reporting, and proactive improvements
Acting as an escalation point for queries and issues, providing solutions with confidence and professionalism
What We’re Looking For
Strong influencing and negotiation capability
Experience managing P&L or financial performance
MSP/RPO and recruitment/agency staffing industry experience
Proven track record of stakeholder engagement, service delivery, and account growth
Who You Are
You’re a confident communicator, a natural relationship‑builder, and someone who thrives in environments where you can combine strategic thinking with operational delivery. You take ownership, you collaborate effectively, and you bring a calm, solutions‑focused approach to challenges.
Why Join Us?
At Guidant Global, you’ll join a culture built on trust, innovation, and authenticity and You’ll have the opportunity to shape the success of a key RPO programme and develop your career within a supportive, values‑driven environment.
About Us
Impellam Group is one of the world’s leading workforce and STEM talent solution providers, operating across nearly 80 countries. With an innovative, people‑first culture, Impellam delivers inclusive, future‑focused workforce solutions that help organisations secure mission‑critical skills and achieve long‑term growth. Guidant Global, part of Impellam Group, is a next‑generation workforce solutions partner with deep professional expertise and access to a global talent community, Guidant Global delivers agile MSP, SOW and RPO programmes that empower businesses to build flexible, high‑performing workforces.
Brand: Impellam
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