Senior Service Operations Lead: Escalations & Process

Kinetic Software is looking for a Senior Service Operations Lead to manage customer escalations and operational issues. You will collaborate with various teams to ensure timely resolutions and improve customer experiences. The role requires experience in managing complex escalations in a B2B SaaS environment, along with excellent communication skills. You will have the opportunity to influence service quality and operational direction while enjoying benefits like 25 days holiday, wellbeing days, and a performance-related bonus scheme.#J-18808-Ljbffr…