IT Business Partner – Direct-to-Consumer (Retail & eCommerce)
Permanent
Hybrid – West London – 3 Days Onsite
Must be Eligible to work in the UK – Cannot Provide Sponsorship.
International consumer organisation is seeking an experienced IT Business Partner to lead and evolve its Direct-to-Consumer (D2C) Technology landscape across Retail & Digital Channels. This is a highly visible role sitting at the intersection of Business Strategy, Technology & Customer Experience – ensuring systems, processes, and digital capabilities support continued growth and innovation.
Role
You will act as the Strategic IT Business Partner for Retail & eCommerce operations, aligning technology initiatives with business priorities and driving continuous improvement across the customer journey.
Ownership of the D2C Applications landscape across Retail & Digital channels.
Leading cross-functional planning and stakeholder engagement.
Managing vendors & coordinating with international IT teams.
Driving Digital Transformation & Continuous Improvement initiatives.
Technology & Functional Landscape
POS – SAP S/4 HANA Retail & Retail Store systems.
Master Data Management through Retail & Ecom systems & PIM.
Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A.
Key Responsibilities
Strategic Partnership & Demand Leadership.
Shape and govern the IT demand pipeline aligned to business strategy.
Facilitate governance forums with senior stakeholders.
Stakeholder Engagement & Business Alignment
Build trusted partnerships across Retail, Digital, Supply Chain & Finance.
Translate business strategy into technology capability roadmaps.
Lead workshops to identify improvement & innovation opportunities.
Solution Ownership & Process Excellence
Own the end-to-end D2C Application landscape.
Drive Automation, Integration & Process simplification.
Lead Business Cases & Transformation initiatives.
Architecture & Innovation
Develop Capability Roadmaps aligned to Enterprise Architecture.
Identify opportunities leveraging AI, Automation & Analytics.
Ensure scalability for future growth.
Service & Operational Excellence
Oversea Incident Management & root cause resolution.
Maintain IT System stability & performance.
Experience Required
- IT Business Partner – IT/Business Systems partnering/leadership within Retail or Consumer sectors.
- Expertise in D2C processes & Customer Journey optimisation.
- POS – SAP S4/HANA Retail or similar POS Retail Store systems – Ecommerce platforms, CRM, email marketing & Loyalty platforms.
- Master Data Management through Retail & Ecom systems & PIM.
- Responsible for D2C Reporting (Analytics) & D2C SaaS solutions.
- Proven delivery of cross-functional transformation initiatives.
- Driving Transformation & Operational excellence.
- Strategic mindset & emotional intelligence.
- Collaborative approach to teamwork.
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