Enterprise Architect

ServiceNow Enterprise Architect – 3 months – Remote – Rate Neg on Experience – Outside IR35

Key Responsibilities

Enterprise Architecture & Strategy

• Define enterprise-wide ServiceNow architecture and platform strategy.
• Align ServiceNow capabilities with business goals and enterprise IT strategy.
• Create architectural roadmaps, standards, governance models, and best practices.
• Lead platform modernization and digital transformation initiatives.
• Ensure scalability, maintainability, security, and compliance across implementations.

Solution Design

• Design end-to-end ServiceNow solutions across modules such as:
• ITSM
• ITOM
• ITAM
• HRSD
• SecOps
• IRM/GRC
• SPM/PPM
• CSM
• Develop technical architecture documents, workflows, integration patterns, and data models.

Technical Leadership

• Provide leadership and mentorship to developers, administrators, and solution architects.
• Lead architecture review boards and design workshops.
• Guide Agile delivery teams on ServiceNow best practices.
• Support proof-of-concept and innovation initiatives.

Required Skills & Experience

Technical Skills

• Strong expertise in the ServiceNow platform architecture.
• Deep knowledge of:
• ITSM
• ITOM
• CMDB
• Discovery
• HRSD
• SecOps
• IRM
• App Engine
• Experience with:
• CSDM
• IntegrationHub
• Flow Designer
• UI Builder
• Service Portal
• Workspace
• MID Servers
• Strong understanding of:
• REST/SOAP APIs
• Enterprise integrations
• Cloud architecture
• ITIL frameworks
• Security and governance principles.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Technical Architect (CTA) — highly preferred
• ITIL Foundation / ITIL Expert
• TOGAF certification preferred.

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